> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dintero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Send a payment link

> Send a payment link to a customer directly from Dintero Backoffice, without requiring them to visit your online store.

A payment link lets you request payment from a customer outside of your online store. You create the link in Backoffice and send it by SMS, email, or a copied URL.

## When to use

* Reissuing payment for a cancelled or refunded order
* Recovering a failed checkout
* Taking payment over the phone
* Physical or door-to-door sales without a webshop

## Send a payment link

[Create and Send a Payment Link to Customers](https://demo.arcade.software/jiE5y5iGbo1uT96xvItS?embed\&embed_mobile=tab\&embed_desktop=inline\&show_copy_link=true)

**1. Open the payment link form**

In [Dintero Backoffice](https://backoffice.dintero.com), click **Create** and select **Payment link**.

**2. Choose payment methods**

Select which payment methods to offer the customer. You can offer all available methods or restrict to specific ones.

**3. Add order items**

Add items with a description, quantity, and unit price. VAT defaults to 25% but you can adjust it per item. Prices cannot be zero. Use the trash icon to remove an item.

**4. Configure the order**

Set a reference or order number and choose a payment deadline: 1 day, 1 week, or 1 month.

Decide whether to collect the customer's address, and whether to capture payment automatically when the customer pays or to authorize first and capture manually later.

**5. Send the link**

Choose a delivery method:

| Method | How it works |
| - | - |
| SMS/Push | Sends an SMS. If Vipps is the only payment method, sends a Vipps push notification instead. |
| Email | Opens your default email client with the payment link pre-filled. |
| Link | Generates a URL you can copy and share however you like. |

## Track payment status

After sending, you can follow the payment in real time. Backoffice shows when the customer opens the link and when payment is completed.

Go to the **Payments** view in [Dintero Backoffice](https://backoffice.dintero.com) to check status.


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