> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dintero.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refunds

> How to refund orders in WooCommerce and Dintero Backoffice.

You can refund orders directly through the Dintero plugin in WooCommerce. Backoffice provides a backup method if the plugin is unavailable.

> [!NOTE]
>
> Only **captured** orders can be refunded. If an order has status **Processing** in WooCommerce (authorized but not yet captured), cancel it instead of refunding. Cancelling before capture avoids the transaction fee; refunding after capture does not.

Refunds typically reach the customer within 1–3 business days.

## Refund in WooCommerce

**1. Open the order**

Go to **WooCommerce** > **Orders**, open the order, and click the **Refund** button at the bottom of the order.

![Refund button on a WooCommerce order](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-woo-step-1.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=f5f6d7412f040c7e87f5c17a7d3fc060)

**2. Enter the quantity to refund**

For each product line to refund, set the **Qty** field. The refund total updates automatically. To refund a full line, set it to the full quantity ordered.

![Setting refund quantity on a product line](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-woo-step-2.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=0030c5c94454e2e4d012594b5579c43a)

**3. Refund shipping (optional)**

To refund shipping costs, enter the amount in the shipping row.

![Entering a shipping refund amount](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-woo-step-3.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=8cc0211709c2246b8f8b0158e3c5fba1)

**4. Submit the refund**

Click **Refund \[amount] through Dintero Checkout**. The button label shows the calculated amount. Dintero processes the refund and it will appear on the customer's account within 1–3 business days.

## Refund via Dintero Backoffice

Use this method if you cannot refund through the WooCommerce plugin. After refunding in Backoffice, you must manually update the order status in WooCommerce.

**1. Find the order**

In [Dintero Backoffice](https://backoffice.dintero.com), go to **Payments** and locate the order.

![Payments view in Dintero Backoffice](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-backoffice-step-1.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=1479931e70dd297c49f867974350b369)

**2. Click Pay back**

Open the order and click **Pay back**.

![Pay back button on a Backoffice order](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-backoffice-step-2.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=c17675949ee1c388393573343040f0af)

**3. Select lines and confirm**

Mark the lines to refund, verify the total, and confirm.

![Refund line selection in Dintero Backoffice](https://mintcdn.com/dintero-c3a7bfec/ADcpsKo9Wt_JnotC/docs/assets/support/refund-backoffice-step-3.png?fit=max\&auto=format\&n=ADcpsKo9Wt_JnotC\&q=85\&s=c0ac808eb50c929694aab3842f383ca3)

**4. Sync the status in WooCommerce**

Return to WooCommerce, open the order, and click **Refund \[amount] manually** to update the order status.


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